ORDERS
How do I place an order?
To place an order, please follow the instructions below:
- Select the item you like, select the size you would like to purchase.
- Click ‘add to cart’. You can add as many items as your like to your bag before proceeding to payment.
- To proceed to payment click the shopping bag on the top right of the screen and proceed to the checkout.
- Enter the required information to complete your purchase.
I did not receive a shipping confirmation or tracking email?
We only ship on business days, so if you have ordered over the weekend this would be why you have not received this information. Our shipping/tracking email gets sent out by EOD (end of day) on the day your item has been shipped.
Can I change my shipping address?
We can help change your address over, as long as your item has not left our warehouse yet. Please email us immediately to help change over your address for you. Please ensure you provide all relevant information so that we can change it over immediately.
Can I change my billing address?
Unfortunately we are unable to change your billing address once your order has been placed. Nothing is sent to your billing address, as long as your shipping address is correct, everything will be fine!
I have received a faulty or incorrect item!
If you have received an incorrect or faulty item, please contact our customer service team immediately and they will resolve this for you.
How do i apply a discount code?
- Go to MY CART (this can be found at the top right-side of the website).
- Select ‘CHECKOUT’.
- Enter the Discount Code into the Discount Codes box.
- Select Apply Coupon and your discount will be applied.
I am missing items from my order
Please contact our support team to rectify this issue and we will get back to you as soon as possible. Please provide all relevant information (order number, item(s) missing).
My orders says it's been returned to sender?
The most common cause for this is when the address is missing a detail such as the street number or an apartment number. Please reach out to our customer support team so we can look into this for you.
STILL NEED HELP?
Send us an email and we'll respond to your enquiry within 24 hours