Please check your tracking before contacting us to see if it has been left in a safe place or to see if it explains that there has been a delay.

If the tracking shows no information please contact us at contact@bellaluna-milano.com with your order number and one of our customer care team will be able to advise.

Please email us with your name and order number so that we can contact the delivery company on your behalf.

It would save time if you already check with house members if they have taken the parcel on your behalf or with neighbours before contacting us. Please reach out to us within 7 working days from the delivery date, otherwise your claim will not be accepted.

All prices displayed on BellaLuna Milano are based on user preferences and can be selected in the footer via the dropdown menu.

Payments can be made in USD, AUD, and GBP.

Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will receive a store credit for the cost of your order minus any extra shipping charges and taxes incurred by us from the shipping company.